Superna Shanker Appointed Global CHRO at ResultsCX
ResultsCX appoints Superna Shanker as Global CHRO. She brings over 25 years of HR leadership experience, including nearly 23 years at Infosys.
The appointment
ResultsCX has appointed Superna Shanker as Global Chief Human Resources Officer (CHRO), bringing more than 25 years of experience in human resources leadership, executive compensation, talent management and organisational transformation. She joins the company after a long career at Infosys, where she held senior HR positions spanning compensation strategy, business partnering and people management.
Shanker’s experience combines global HR leadership with an understanding of how people practices support business performance. In her new role, she will lead ResultsCX’s global people strategy, with a focus on leadership development, organisational capabilities, talent management, employee experience and workplace culture.
Nearly 23 Years at Infosys
Shanker spent nearly 23 years with Infosys and Infosys BPO, taking on a range of HR responsibilities as her career progressed. Her roles included Vice President – Compensation & Benefits, Senior Manager – HR Business Partner, Practice Lead – HRD and Assistant Manager – Talent Acquisition.
This progression gave her experience across different stages of the employee lifecycle, from recruitment and HR business partnering to compensation strategy and senior-level people management.
Before joining ResultsCX, she served as Vice President – Executive Compensation & Equity Plans and Head of HR – Edge Platforms at Infosys. In these positions, she led executive compensation and equity initiatives while supporting the company's people and culture agenda as it moved towards an AI-led platform strategy.
Executive Compensation and Global Rewards
A significant part of Shanker’s experience lies in compensation and benefits, particularly executive rewards and incentive design. Her work has included developing compensation frameworks that connect employee rewards with business objectives.
She also managed equity programmes across more than 30 countries and developed sales and large-deal incentive frameworks. These responsibilities required an understanding of compensation practices across different markets and the need to align reward structures with organisational goals.
Her expertise extends to international mobility and workforce planning, giving her a broad perspective on managing talent and rewards across geographies.
Workforce Planning and Organisational Transformation
Earlier in her career, Shanker supported consulting and systems integration businesses, working closely with leadership teams on workforce planning, performance management and organisational priorities.
Her responsibilities covered workforces of more than 10,000 employees across nine locations. She also contributed to international expansion, acquisition integration and organisational restructuring across the Asia-Pacific region.
These experiences brought together HR operations and business planning, particularly in situations where organisations needed to manage growth, integrate teams or adapt their structures to changing requirements.
Her background in these areas adds an organisational transformation dimension to her experience in compensation and people strategy.
Leading Global People Strategy at ResultsCX
As Global CHRO, Shanker will lead ResultsCX’s global people strategy. Her focus areas include developing leadership capabilities, strengthening talent management, improving employee experience and supporting a workplace culture aligned with the company’s business priorities.
Her experience in global HR, executive compensation and organisational change is relevant to these responsibilities. Compensation frameworks, leadership development and workforce planning can all play a role in helping organisations attract talent, support employee growth and build capabilities for the future.
Her appointment brings together experience in strategic rewards and broader HR leadership at a time when organisations continue to adapt their people practices to changing business and technology requirements.
Education and Professional Development
Shanker has completed the Chief Human Resources Officer Programme at Wharton Executive Education and a leadership programme at Stanford University Graduate School of Business.
She also holds a postgraduate diploma in Business Management, specialising in Human Resources Development, from Sri Sringeri Sharada Institute of Management.
Her professional development complements her extensive experience across executive compensation, HR business partnering and global people management.
Hire Route Take
Superna Shanker’s appointment as Global CHRO at ResultsCX marks the next step in a career spanning more than 25 years in human resources. Her long association with Infosys and Infosys BPO gave her experience across talent acquisition, HR business partnering, executive rewards and global compensation programmes.
Her work across multiple countries, large workforces and organisational transformation initiatives adds breadth to her HR leadership background. At ResultsCX, she will bring this experience to the company’s global people strategy, with an emphasis on talent, leadership, employee experience and organisational capabilities.